RETURNS
Thank you for shopping at Umble Coffee Co! We want you to rest easy knowing we’re giving you our best – whether that’s through delicious coffee or our merchandise. We pride ourselves on your satisfaction, so if something isn’t right, we’d like to know! We know it’s old fashioned, but our word is our promise and we assume the same in our customers.
If you are not satisfied with a purchase you have received, whether that’s coffee or merchandise, for whatever reason, go to the Contact page and let us know. For coffee, all inquiries need to be addressed within 5 days of the date the coffee was delivered. For merchandise, all inquiries must be addressed within 14 days of the delivered date. We will confirm your original purchase and reserve the right to decline your return if no purchase receipt is noted either by us or by you. Once an inquiry is addressed, you have 7 days to return the item(s). We will send you a Return Merchandise Number (RMN). The return window is defined as the date your inquiry is address to the date you ship the item back. For merchandise, your item must be in the same condition that you received it and, where appropriate, with the original packaging. You will need to pay the shipping cost to return merchandise. We will inspect the item to ensure it meets our standards for returns (see below). Hopefully we can find something you would be happy to exchange for this item – if not, we’ll work with you to refund your credit card. This will then appear as a credit on the credit card holder’s statement within a few days.
Products that do not meet these criteria will not be considered for return.
To obtain a Return Merchandise Number (RMN), contact us:
By visiting this page on our website: https://www.umblecoffee.com/contact
Send the product with its original packing and the RMA number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:
Umble Coffee Co
Returns Department
6914 MS HWY 389
Starkville, MS 39759
Shipping charges
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Umble Coffee Co.
Damaged items
If you received a damaged product, please notify us immediately for assistance.
Sale items
Sale items can be credited for other purchases at Umble Coffee Co.
Special Conditions
To help protect our loyal customers and make sure returns or exchanges are dealt with fairly, we may decline a return or exchange in certain situations including but not limited to:
- Items where there is no receipt of transaction with us (for example, merchandise purchased at a thrift store)
- Merchandise that has been defaced, soiled, or contaminated
- On review of the history of prior transactions
- Items lost or damaged after delivery
Misuse of the Return Policy
We give you our word and trust that you give us yours. Unfortunately, sometimes that’s not the case. We reserve the right to decline a return or exchange if we feel a customer is abusing this policy.
Benevolence
It would sadden us to not work something out to make you happy with either the coffee or merchandise we offer. That said, we donate a certain portion of our merchandise returns where appropriate to the international, national, and local non-profit organizations we support.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us by visiting this page on our website: https://www.umblecoffee.com/contact.
Final Note
This Privacy Policy is effective as of February 24, 2018.
Last updated: February 24, 2018.